Business Intelligence systems use sophisticated analysis and reporting tools to uncover the information an organization needs to make informed business decisions. Learn how to maximize your business advantage by locating, extracting, and dispersing information. Learn how to build a corporate intelligence network using data from intranets, extranets, and business-to-business e-commerce. And learn which business intelligence strategies offer the greatest benefit to your specific business objectives

Telecommunications fraud is one of the largest causes of revenue loss for service providers. With the advent of new services such as 2.5G, 3G and VoIP, and as telecom fraud becomes increasingly sophisticated, this problem will only become compounded. To combat this, service providers will need advanced systems that can detect all types of fraud. Failure to do so may result in substantial revenue loss, and no operator can afford that today.

Revenue assurance is a set of transversal actions interacting with the processes, information system and the operational activity. Between 5 and 15% of the revenues of telecommunications operators are not correctly billed and are often lost. Revenue assurance must provide operators with the fullest possible recovery of revenues in order to consolidate their profitability.

This course introduces participants to the basics of revenue assurance. Participants learn about the scope and depth of revenue assurance practices.

This Managing a Call Center training course gives students an overview of inbound call centers, managerial roles, and technologies that affect call centers. The course teaches students how to establish a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers, identify customer expectations, reduce the percentage of lost calls, calculate staff levels, and identify the reports that are used to evaluate a call center's performance. Students will also learn about establishing service goals, identifying areas for attention, and communicating effectively with executives. Course activities also cover reducing turnover, training employees effectively, managing employee stress, motivating, and communicating with employees. Finally, students will learn how to evaluate employee performance and establish monitoring programs.

It is the new standard for business continuity within organizations. It contains best practice in developing and implementing a robust business continuity plan. This course will take you from theory to practice, offering the opportunity to question and pre-plan for business continuity in your own organization using the standard and examples of good practice.

Businesses often encounter financial difficulties as a result of either inadequate budgeting or errors within the compilation of the budgets. This Cost Control training course takes a practical approach to financial planning for the organization and considers: the compilation of budgets; how to identify potential problems arising and suggests actions which can be taken. It also looks at ways of improving financial control using budgets, so as to avoid reduced profits and/or financial problems.

Faced with a rapidly changing business environment, organizations are under pressure to effect dramatic performance improvements. Business process reengineering (BPR) improves productivity through redesign, innovation and the enabling power of modern technology. In this course, you gain the critical skills needed to implement BPR within your organization. It provides a use case-driven approach utilizing proven tools and techniques for reengineering key elements of your business

Developments in IT have changed the paradigm for corporate IT people and the strategies they lead. Consumers and business managers are increasingly confident at exploiting technology in ways that they value. Meanwhile, executives want to constrain IT spending, not always certain of what they get in return. Today's third generation of 'IT strategy' is about what people do with IT and how much it all costs, rather than technology itself. It harnesses the energy of business-led strategies for exploiting IT, to create maximum total value. It also makes transparent the linkages between business decisions and IT costs - often with some very surprising results.

The purpose of the “Business Telecommunications” course is to provide the participants with a basic understanding of telecommunication technology, the limitations and the opportunities the technology can bring.

This course will help employees in customer care organizations to answer any direct customer inquiry in a correct and professional manner. This course will help our customers to fulfill their goal, regarding “number of inquiries from customers solved at first contact”.