A major disaster could cripple your organization, suspending mission-critical processes and disrupting service to your customers. In this course, you learn to identify vulnerabilities and implement appropriate countermeasures to prevent and mitigate threats to your mission-critical processes. You learn techniques for creating a business continuity plan (BCP) and the methodology for building an infrastructure that supports its effective implementation

The productivity of individuals and organizations hinges greatly on their ability to plan and manage time efficiently. Harnessing this critical resource increases both employee output and organizational competitiveness. In this course, you gain the personal insight and practical skills to develop and implement a framework for successful time management. You adopt proven tools and techniques to make better day-to-day choices about investing your time and achieving your goals.

A SUPPLY CHAIN is a network of supplier, manufacturing, assembly, distribution, and logistics facilities that perform the functions of procurement of materials, transformation of these materials into intermediate and finished products, and the distribution of these products to customers. Supply chains arise in both manufacturing and service organizations. SUPPLY CHAIN MANAGEMENT  (SCM) is a systems approach to managing the entire flow of information, materials, and services from raw materials suppliers  through factories and warehouses to the end customer. SCM is different from SUPPLY MANAGEMENT which emphasizes only the buyer-supplier relationship.Supply chain management has emerged as the new key to productivity and competitiveness of manufacturing and service enterprises. The importance of this area is shown by a significant spurt in research in the last five years and also proliferation of supply chain solutions and supply chain companies (e.g. i2, Manugistics, etc.). All major ERP companies are now offering supply chain solutions as a major extended feature of their ERP packages.Supply chain management is a major application area for Internet Technologies and Electronic Commerce (ITEC). In fact, advances in ITEC have contributed to growing importance of supply chain management and SCM in turn has contributed to many advances in ITEC. 

Developing a successful marketing strategy that captures customer loyalty is at the heart of long-term success in the rapidly evolving telecoms sector. Many generic approaches do not translate well into telecoms.This course is designed to enable delegates to develop specific and sustainable customer-centric strategies for telecoms products and services.The skills and techniques you will learn will enable you to build a strategic marketing plan to steer your business profitability through the fast-moving world of convergence and integrations.In today's customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team and organization's performance. This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage. Link your customer measurement to customer loyalty.

Offers an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company s operation processes. The target audience for this series is managers, directors, and executives looking to gain an understanding of operations management.

This course teaches the design professional how to read and interpret the income statement, including such components as gross revenue, net revenue, direct, and reimbursable expenses, indirect expenses, net profit before taxes, depreciation, gross profit, and net profit after taxes. It examines the primary benchmarks of performance such as multipliers, utilization rate, direct personal expense ratio, and overhead.

A successful relationship manager will bridge the divide that often arises between a business unit and its IT department. In this course, you learn the best practices of an IT Relationship Manager (ITRM) for facilitating actionable IT solutions that provide value to the business and satisfy the needs of business stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.

E-business, Intranets, Data Warehousing applications and Multi-media developments all need confidence in the quality of the underlying data resource. Data Management is the corporate service that assists the provision of these (and 'traditional') information systems by controlling and co-coordinating the definition and usage of reliable and relevant data. The industry standard approach adopted within this course sees Data Management as consisting of a number of vital roles and carrying out a set of critical activities. Delegates will gain an understanding of the role of Data Management in defining and enforcing necessary procedures and standards in the area of database and application design. The course provides delegates with the knowledge and skills needed to work effectively in the Data Management function within an IS department and is based on the syllabus for the ISEB Certificate in Data Management Essentials.

Enterprise Architect Fundamentals provides students with a hands-on opportunity for learning how to capture business architecture models with an overview of EA, students will review various tool configuration options and model structuring and organization guidelines. Students will begin with creating a business analysis model that identifies key entities in the business domain. Then students model business actors and business services using use case notation. The course continues with describing how to represent business events and how they affect key business entities. Students learn how to model business workflow using activity diagrams. Then students capture the realization of business services using collaboration and sequence diagrams. The course concludes with how to model business components, their service contracts, and their internal design using a capability realization. Most class time is used for students to do hands-on lab exercises following a step-by-step workbook.