By the end of the core modules, the participant should be able to:

1-Chart the fundamental evolution of the telecommunications business environment - identifying the key business goals of the industry as it changes from an environment dominated by voice, to one that embraces multimedia and feature-rich applications

2-Understand the fundamental capabilities, limitations and characteristics of the underlying communication concepts

3-Identify the major limitations imposed by legacy markets, organizations and systems

4-Discuss with confidence how the customer proposition is changing, and is likely to evolve, including the marketing and product / service mix

5-Confidently interpret and / or contribute to financial analysis and accounting documentation in the telecoms environment – and therefore more easily identify activities that build profit or contribute value to the organisation

6-Better analyze and assess the effectiveness and efficiency of telecommunication companies, organizations, and partnerships, including organization, and administration Analyze business projects from a financial perspective with more confidence.

None

Those who need a thorough grounding in telecommunications business as part of their job function, or those who have specialist knowledge in a specific area of telecommunications (business or technology), and wish to contribute and communicate more fully and effectively with the wider business.