A successful relationship manager will bridge the divide that often arises between a business unit and its IT department. In this course, you learn the best practices of an IT Relationship Manager (ITRM) for facilitating actionable IT solutions that provide value to the business and satisfy the needs of business stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.
· Build a strong alignment between IT and the business
· Plan a strategy that positions you as a trusted IT advisor to key stakeholders
· Perform an analysis of IT's services and culture
· Choose IT projects that have a high likelihood of building trust
· Create clear and effective service delivery agreements, including SLAs, MOUs and MOAs
· Differentiate your internal IT services from competitive solutions
IT Background
Business analysts, project managers, IT department managers, IT executives, business/IT liaisons or anyone who establishes, manages, and maintains the relationship between IT and the business.
RegTone is an Innovative Company in Digital Transformations. We have been serving international customers in consultancies, hands-on training, and innovating services . Dedicated to increase our client’s competitive edge through the improved performance of their human assets and innovated services. We aspire to make significant and lasting improvements in our clients’ strategies, innovations and business performance.